According to the latest Credit Perception Index (CPI) from TransUnion, Filipinos’ confidence in credit products has grown, but worries about high interest rates and fraud are still holding back wider adoption.

Here are the key takeaways from the report:

• The country’s overall CPI score in 2025 was 73, remaining stable compared to the previous year’s score of 74.

• Trust in credit products increased by six points, but a nine-point drop in receptivity to credit messaging suggests that concerns over rising interest rates and fraud are influencing people’s decisions.

• The unbanked population showed a two-point improvement in their CPI score, narrowing the gap with the general population. This was driven by a significant increase in their trust and knowledge of credit products.

• Fintech users, included in the index for the first time, had the highest CPI score at 74. A majority of this group (91%) use at least one digital financial product, with eWallets being the most popular. eWallets were also the first financial product for over one-third of all Filipino respondents, a trend that was even more common among younger generations like Gen Z and Millennials.

• Despite these gains, major concerns persist. High interest rates were the top reason for not using credit, followed by fraud and scams. When choosing a financial institution, Filipinos rated security and trust as nearly as important as convenience.